If you receive a package that is damaged or incorrect, you must either:
- a) Refuse to accept the delivery or
- b) Sign for the goods and clearly write ‘damaged’ or ‘incorrect’
We will be happy to do a full refund or send a replacement if steps A or B have been followed. If you are returning goods because you no longer wish to have them, we will refund less a 20% restocking fee and any costs associated with delivery.
Goods being returned please contact us either by phone or email. You have 7 days from the date you received the goods in which to return them to us for a refund. Refunds are issued from Paypal within 30 days of cancellation.
Returned items must arrive in the same condition as when we sent – i.e. unused, in original packaging and complete with all of the documentation / literature we provided with them. Please note: Opened or any used goods cannot be returned.
Please ensure when contacting us that you clearly state the reason why you would like a return or a replacement. We will issue your product return code promptly and ask that you send the package back to us within 7 days of receiving your order.
Often packaging can be damaged but the goods are OK
In order for you to contact us or return goods, our details are as follows:
First Floor Unit 8,
Saxon Business Park,
VAT Number 101022210
Company Number 07490533
If you wish to contact us or have any concerns please email us at firstname.lastname@example.org or phone us on 01527 570950