Returns Policy

Refunds, Returns and Cancellation Policy

If you receive a package that is damaged or incorrect, you must either:

  • a) Refuse to accept the delivery or
  • b) Sign for the goods and clearly write ‘damaged’ or ‘incorrect’

We will be happy to do a full refund or send a replacement if steps A or B have been followed. If you are returning goods because you no longer wish to have them, we will refund less a 20% restocking fee and any costs associated with delivery.

Goods being returned please contact us either by phone or email. You have 7 days from the date you received the goods in which to return them to us for a refund. Refunds are issued from Paypal within 30 days of cancellation.

Returned items must arrive in the same condition as when we sent – i.e. unused, in original packaging and complete with all of the documentation / literature we provided with them. Please note: Opened or any used goods cannot be returned.

Please ensure when contacting us that you clearly state the reason why you would like a return or a replacement. We will issue your product return code promptly and ask that you send the package back to us within 7 days of receiving your order.
Often packaging can be damaged but the goods are OK

In order for you to contact us or return goods, our details are as follows:

FLOORCOAT LIMITED
Registered office
First Floor Unit 8,
Alfred Court,
Saxon Business Park,
Bromsgrove,
Worcestershire,
B60 4AD
VAT Number 101022210
Company Number 07490533

If you wish to contact us or have any concerns please email us at admin@floorcoatuk.co.uk or phone us on 01527 570950